Full payment for accommodation is charged online at time of booking.
On completion of your online reservation, you are emailed a confirmation notice to the email address you provide, and also provided with a printable confirmation page. At this point, your reservation is confirmed at the BNBLIVE member property.
Any violation of individual property's terms and conditions (such as room damage) may result in subsequent charges being made to the credit card you provided at time of booking.
Guests under the age of 18 must be accompanied by a guest of 18 years or over. Smoking is not allowed in any room on the property. If you do smoke, then you may be charged appropriate cleaning and loss of income charges.
No visitors are allowed in rooms after 10pm. Any damage to the room or property may be charged, plus a charge for any resultant loss of income if applicable.
Cancellations must be made with at least 48 hours notice prior to arrival time (usually 2.00pm) to receive a refund. If you cancel after this time, or fail to arrive, you may be liable for the full amount of the booking.
A $25.00 cancellation fee applies for all cancellations
To cancel or modify your booking you must do so via the bnblive.com website.
Your provided credit card will be securely captured at the time of booking.
Your personal details, and details of your reservation, will be provided directly to the accommodation provider you have selected. BNBLIVE will not provide these details to any other party. Your credit card details are unavailable for viewing by anybody, but remain able to be used to perform future transactions only between BNBLIVE and the cardholder.
We operate a 100% PCI-DSS card security industry compliant system, to eliminate risk of online fraud when doing transactions with us. Credit card data is not available to any BNBLIVE member property or staff member.
BNBLIVE LTD is a registered company operating a business located in New Zealand
Our physical address is 69 Stanley Avenue, Te Aroha, Waikato, New Zealand.
Official communication to BNBLIVE can be made via the above address, or firstname.lastname@example.org. Phone 0800 400 900.
All online transactions are charged in New Zealand dollars